For logistical reasons, some items purchased in the same order may need be sent in separate packages. This means you may not receive all your products in the one package.
While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries outside of this time frame as we rely on third party shipping companies to facilitate our deliveries.
The processing time for orders is generally 1-3 business days. Once an order has been processed a tracking number will be generated and forwarded to you via email. If you have not received your tracking number within 7 business days, kindly inform us by email at firstname.lastname@example.org and include your order number.
Once your item/s is dispatched, estimated delivery time is:
- USA: 4-12 business days
- Canada: 4-12 business days
- Rest of world: 7-20 business days
If you have not received your products, please feel free to contact us at email@example.com